My Selling Experiences On Ebay and Antique Fairs

eBay Customer Service – What Customer Service

31/03/2012 By Karen Leave a Comment

eBay Customer Service – What Customer Service

I have been trading on eBay for a number of years . There are times, when unfortunately I have to contact the Ebay Customer Service with technical queries. Now I have been into their chat rooms, which is a complete and utter waste of time, and I think they employ robots who can only answer with automated responses, as you seem to go around and around in circles with not actually being given any sort of answer to your question. [Read more…] about eBay Customer Service – What Customer Service

My Nearing 100 Year Old Customer on Ebay

19/03/2012 By Karen Leave a Comment

My Nearing 100 Year Old Customer on Ebay

I felt I had to write about a transaction I had on ebay that I will never forget. Many years ago, when I first started selling on ebay I sold an eclectic mix of items including china, glass, brass etc before I decided to specialise in silver.

I had a brass ships bell offered for sale which sold quite quickly and I received an email from the lady who purchased it, to say that she had bought it for her husband to go on his boat. Included in the email she stated that she was nearing 100. [Read more…] about My Nearing 100 Year Old Customer on Ebay

EBay Bonehead Or Bone Handled?

25/01/2012 By Karen Leave a Comment

Ebay Bonehead Or Bone Handled?

Ebay have riled me again. I had an email from them to say that one of my items had been removed from my eBay antique silver store as it had breached their Animals, Plants and Wildlife policy. It was a boxed pair of Silver 1913 Fish Servers with Bone Handles. Now I know that you are not allowed to sell items made of ivory on eBay but before I listed this item I did check that other items with bone handles were allowed. There were items listed at the time so I listed this lovely set.

I was quite surprised to find that it had been removed and again on checking, there were items listed with bone handles so I was quite annoyed and wanted to find out exactly why my item had been removed. Well if anyone has actually used ebay’s customer support, it is like hitting your head against a brick wall to actually get answers to your questions. As emailing them now takes about 3 days before you receive a reply, I wanted to get on the case quickly so decided to enter the ebay customer support chat room. [Read more…] about EBay Bonehead Or Bone Handled?

Booking In And The Selling – My Part

11/10/2011 By Karen Leave a Comment

Booking In And The Selling – My Part

Booking In

As we run a business it is paramount that good records are kept of every aspect of it, and this is my job. I have to say that I am quite meticulous and my way might not be the best or easiest, but this is how I work. I am a believer of keeping manual records, as even though with all this modern technology, a manual record to me is the best record, but I know there will be many that will disagree. My first job, is to book every item that Steve has purchased manually into a booking in book, detailing the item with the description, defining the hallmarks, size etc. [Read more…] about Booking In And The Selling – My Part

The Purchase And Preparation Of The Items – Steve’s Part

11/10/2011 By Karen Leave a Comment

The Purchase And Preparation Of The Items – Steve’s Part

First Stage – Buying the item(s)

The first part of the process is to actually purchase the silver items. Steve (my husband) is the buyer and regularly goes to our local auction houses where we source the majority of our items. This is a long process in itself, as he will always preview the items, which is usually done the day before the actual auction, to have a good look at each item he intends to bid on. He then attends the auction where he bids on the items he would like to purchase. The trouble is there are many others who also like the same items, so he has to be very careful not to get carried away, so usually only comes home with a small percentage of the items that he was actually interested in. He has to bear in mind that we have to sell these items on, and make a small profit, and it is not like someone just buying an item for personal use. [Read more…] about The Purchase And Preparation Of The Items – Steve’s Part

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